Q. Are product purchases refundable?

A. Due to the nature of our downloads, product purchases are not refundable.  Products purchased are accessed via a download code and once it has been issued, it cannot be retracted.  Please purchase only when certain!

Q. My recording exhibits quirks in playback.  Is this normal?

A. These course pack recordings are made during live class sessions, necessitated by the one time only nature of some of the guest lectures and class interactions.  As such, some changes in quality, pauses in playback, etc may occur.  We take every step possible to ensure the highest quality recordings are posted to the Shop.